Does Service Matter in Telescopic Cylinders?
All telescopic cylinders are the same, right? Well, I won’t say that’s true, but they are quite similar in most respects. So a lot of companies try to sell you on price, but let’s back up and take a look at the components of price for a minute.
If you’re looking to purchase a telescopic cylinder, you have the price of the cylinder. You might spec out a few different suppliers, and compare price. But what is price? Think about the total cost of the entire service package that goes along with the telescopic cylinder because that’s the real price.
Yes, service matters, and here’s why. When you need a telescopic cylinder, or an entire order of them, you need them because you’re building something, and the cylinder is part of whatever it is you’re building. Delays in building your products mean delays in getting paid. Your cash conversion cycle gets stretched, and you might even experience down time. And what do your customers think of delays?
The best service means that you get your telescopic cylinders sooner, and always on time. Eliminating delays means eliminating waste in your business, and reducing risk.
It’s the same on the service side. If you have a question, or anything you want to talk about, being able to get an answer right away matters. Your telescopic cylinders should be the last thing you have to worry about. When you deal with a company that has built its entire service identity around your needs, you never have to worry.