Managers in such services industries as air conditioning repair, plumbing, electrical and so on often find themselves playing a daily game of chess. The challenge is to keep all trucks on the road while ensuring that customer appointments are kept and emergency calls are handled with expediency. This is where the right vehicle fleet management software can help any company win the game, so to say.
Why Use Software?
Keeping up with a fleet of trucks or vans and a team of field workers can be tough using only paper, pencils and communications devices. When there’s a need to always know where a worker happens to be and how far along on a job he or she is, vehicle fleet management software makes the most sense.
When the right software is put into use, managers, employees and customers all benefit from the portability delivers. Good software packages integrate for use with smartphones and other mobile devices. This means a two-way conversation can take place all day while enabling managers to keep up with jobs, employees and the location of fleet vehicles.
How it Works
Vehicle fleet management software can vary, but the best products do deliver some very important features. They include:
- Geotracking – This feature enables managers or schedulers in an office to easily see where vehicles are at any given time. This eases deployment by making it simple to send the closest available worker to emergency calls throughout the day.
- Job and customer tracking – Some vehicle fleet management software packages enable managers to track job hours, employee hours and other pertinent information for a job at hand. They also enable employees to quickly and easily see job paperwork and customer data so they can prepare for the next stop on their schedule. This saves trips back to the office and streamlines operations for better deployment and customer service.
- En route notifications – Some software packages even enable employees to automatically send text messages to customers to let them know when they are en route. This improves customer service while taking a task off the front office.
Vehicle fleet management software that’s mobile simply works better for workforces that are also mobile. Providing managers and employees with access to all the information they need to get jobs done right, these packages can streamline deployments.
